What is FAST feedback? -- Not so FAST -- Reality check : how FAST is your feedback? -- Frequent feedback : tuning in to each person's unique needs -- Accurate feedback : thoughtful, balanced, and true -- Specific feedback : focusing on concrete action steps -- Timely feedback : the sooner, the better -- Why turn managers into coaches? -- One last FAST review -- FAST feedback training and implementation -- The FAST evaluations (self and other) -- The FAST feedback manager's tool kit -- Standardized FAST feedback memos: sample templates.