1. Critical Success Factors for a New Problem Solving System -- 2. Overview of the Problem Solving System: TSI -- 3. Understanding Organisation for Problem Solving -- 'The Philosophy' -- 4. Key Principles for Problem Solving -- 'The Principles' -- 5. How to Problem Solve -- 'The Process' -- 6. What is Happening When You Problem Solve? -- 7. Pitfalls in Problem Solving and How to Avoid Them -- 8. Choosing and Using Consultants -- 9. How to Problem Solve -- 'The Methods' -- 10. Nine Cases Employing TSI, Written by Managers and Consultants -- 'An International Perspective' -- 11. Concluding Comments.