A guide to computer user support for help desk & support specialists
by
Beisse, Fred, 1942-
Title
:
A guide to computer user support for help desk & support specialists
Author
:
Beisse, Fred, 1942-
ISBN
:
9780619033637
Personal Author
:
Beisse, Fred, 1942-
Edition
:
2nd ed.
Publication Information
:
Cambridge, Mass. : Course Technology, ©2001.
Physical Description
:
xvi, 464 pages : illustrations ; 24 cm
Abstract
:
This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry.
Subject Term
:
End-user computing -- Management.
Information technology -- Management.
Microcomputers -- Maintenance and repair.
End-user computing -- Management. (OCoLC)fst00909646
Information technology -- Management. (OCoLC)fst00973112
Microcomputers -- Maintenance and repair. (OCoLC)fst01019669