The Survey -- Tramster: A Case Study -- How Successful Offices Did It -- Northport: A Case Study -- Correlations with Financial Performance -- Mustang Communications: A Case Study -- The Predictive Package -- Archipelago: A Case Study -- The Path to Performance -- Tigrette: A Case Study -- Firm or Office? What's Driving Things? -- Mortimer Ransford: A Case Study -- The Effects of Office Size -- Bellerephon: A Case Study -- Age Levels -- Arkwright, Sutton: A Case Study -- Additional comparisons -- McLeary Advertising: A Case Study -- Julie's Perspective -- Lessons: The Manager -- Lessons: Creating the Success Culture -- Lessons: Developing People -- Lessons: Other Topics -- It's Not One or the Other, It's Both! -- The Courage to Manage -- The Financial Performance Index -- The 74 Questions -- The Factors -- Impact of Improving on Each Question -- How the Top 20 Percent Offices Did It -- Correlations -- A Note on Structural Equation Modeling.