The Writing Process -- Writing in the Business World Finding Your Focus Sizing Up Your Work Style What to Do When You're Stuck Organizing Your Ideas Paragraphing Continuity Adding Visual Interest: Layout and Illustrations Revising Proofreading Writing with Power -- Steps Toward a Clear Style Writing to Persuade Writing with Energy Trimming Wordiness Grammar Review: Common Sentence Patterns Avoiding Tangled Sentences Varying Your Sentences Eliminating Biased Language Specific Business Writing -- Guidelines for all Business Correspondence E-mail and Fax Messages Memos Letters Agendas and Minutes Instructions and Directions Reports Newsletters and Press Releases Proposals Resumes Special Projects -- Research on the Internet Crediting Outside Sources Recurring Projects Long-term Projects Collaborative Projects The Spoken Word Editing Other People's Drafts Writing for Others Correctness -- Usage -- Confusing Words One Word or Two? Spelling Capitalization Abbreviations and Numbers Correct Pronouns Consistent Pronous Pronouns: Avoiding Vagueness Verbs: Agreement with Subjects Verbs: Consistent Tenses Word Endings Correctness -- Punctuation -- Periods: Avoiding Sentence Fragments and Run-on Sentences Commas Semicolons and Colons Dashes and Parentheses Hyphens Apostrophes Quotation Marks Italicizing (Underlining) or Quoting Titles Sample Memo Sample Bad News Memo Sample Letter Sample Letter of Recommendation Sample Meeting Agenda Two Sample Press Releases Sample Cover Letter Sample Resume (Emphasis on Accomplishments) Sample Resume (Emphasis on Skills) Sample Resume (Limited Experience) Sample Resume (Significant Experience) The Anatomy of a Sentence: How to Diagram