Breakdown of trust and cooperation: causes, consequences, and conventional solutions -- Rebuilding trust and cooperation: illustration of a new approach -- When and how to use the new approach -- Dealing with line-staff conflict: use of a conventional approach -- Establishing cooperation between line and staff: use of the interface conflict-solving model -- Resolving union-management disputes -- Achieving integration among corporate and field goals -- Overcoming conflicts between parent and subsidiary organizations -- Making mergers work -- Questions and answers about implementing the new approach.