Customer first : a strategy for quality service
by
 
Walker, Denis.

Title
: 
Customer first : a strategy for quality service

Author
: 
Walker, Denis.

ISBN
: 
9780566028601
 
9780566075438

Personal Author
: 
Walker, Denis.

Publication Information
: 
Aldershot, Hants, England ; Brookfield, Vt. : Gower, ©1990.

Physical Description
: 
xii, 154 pages : illustrations ; 26 cm

General Note
: 
Includes index.

Subject Term
: 
Customer services.
 
Quality assurance.
 
Consumer satisfaction.

Electronic Access
: 
Table of contents http://www.gbv.de/dms/hbz/toc/ht004229383.PDF


LibraryMaterial TypeItem BarcodeShelf NumberCopy
RC BraamfonteinGeneral Books000015208658.812 WAL1