Remembering Dugan Laird / Martin M. Broadwell -- 1. Why this book? -- 2. Why have a training and development department? -- 3. What do T & D officers do? -- 4. Where is the T & D department located? -- 5. How do you find training needs? -- 6. How do you respond to individual training needs? -- 7. What do you do when you don't give training? -- 8. Learning objectives: who needs them? -- 9. How do people learn? -- 10. What methods shall we use? -- 11. How important is teaching technique? -- 12. What should training rooms be like? -- 13. What about visual aids? -- 14. What's special about training and development budgets? -- 15. How can we measure training and development? -- 16. How do you evaluate training and development? -- 17. How do you select and care for the T & D staff? -- 18. Where does it all end? -- Index.