Hotel front office management
by
Bardi, James A., 1947-
Title
:
Hotel front office management
Author
:
Bardi, James A., 1947-
ISBN
:
9780471687108
Personal Author
:
Bardi, James A., 1947-
Edition
:
4th ed.
Publication Information
:
Hoboken, N.J. : John Wiley & Sons, ©2007.
Physical Description
:
ix, 468 pages : illustrations ; 25 cm
Contents
:
Introduction to hotel management -- Hotel organization and the front office manager -- Effective interdepartmental communications -- Property management systems -- Systemwide reservations -- Revenue management -- Guest registration -- Managing the financials -- Guest checkout -- Preparation and review of the night audit -- Managing hospitality -- Training for hospitality -- Promoting in-house sales -- Security -- Executive housekeeping.
Abstract
:
"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office." "Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management."--Jacket.
Subject Term
:
Hotel management.
Electronic Access
:
| Library | Material Type | Item Barcode | Shelf Number | Copy |
|---|
| RC Braamfontein | General Books | 000016355 | 647.94068 BAR | 1 |