pt. 1. The information age -- Ch. 1. Business information systems : an overview -- Ch. 2. Strategic uses of information systems -- Ch. 3. Information systems in business functions -- pt. 2. Information technology. -- Ch. 4. Information technology in business : hardware -- Ch. 5. Information technology in business : software -- Ch. 6. Information technology in business : telecommunications and networks -- Ch. 7. E-commerce : the Internet, intranets, and extranets -- Ch. 8. Data and knowledge management -- pt. 3. Information technology in management. -- Ch. 9. Managers and their information needs -- Ch. 10. Organizing information technology resources -- Ch. 11. Supply chain management and global information systems -- pt. 4. Information systems in decision making -- Ch. 12. Decision support systems -- Ch. 13. Artificial intelligence and expert systems -- pt. 5. Planning, acquisitions, and controls. -- Ch. 14. Planning information systems -- Ch. 15. Systems development -- Ch. 16. Alternative avenues for systems acquisition -- Ch. 17. Risks, security, and disaster recovery.