"This book is a real gem. It has the makings of a classic, and there is not much else out there like it. I would say that it is a major contribution to the new field of 'infrastructure studies.' As such, it will be read by scholars interested in the history of communication, information science, journalism, and communication theory. It's also a good read: Boczkowski tells his story so that the introduction of the digital newspaper becomes an integral part of the growth of the Internet and its associated publics. It will doubtless have a large impact on the social study of technology and its associated communication processes."--Susan Leigh Star, Professor of Communication, University of California.