Universals of interpersonal communication -- Culture in interpersonal communication -- The self in interpersonal communication -- Perception in interpersonal communication -- Listening in interpersonal communication -- Universals of verbal and nonverbal messages -- Verbal messages -- Nonverbal messages -- Messages and conversation -- Universals of interpersonal relationships -- Interpersonal relationships : growth and deterioration -- Interpersonal relationships : friendship, love, family, and workplace -- Conflict in interpersonal relationships -- Power in interpersonal relationships -- Glossary of interpersonal communication concepts and skills.