Introduction -- Analyzing your training department's effectiveness -- Analyzing your training department's organization -- Distinguishing between organizational and employee training needs -- Identifying possible areas in which people need training -- Planning to identify training needs -- Procedures for identifying training needs -- Standard interviews -- Job analysis grid interviews -- The need-to-know process -- Performance standards -- Meetings -- Questionnaires -- Tests and assessments -- Combination methods -- Combining inputs and reporting results -- Transferring training needs to training objectives -- Considering external services and products.