A guide to help desk concepts
by
 
Knapp, Donna.

Title
: 
A guide to help desk concepts

Author
: 
Knapp, Donna.

ISBN
: 
9780619159467

Personal Author
: 
Knapp, Donna.

Edition
: 
2nd ed.

Publication Information
: 
Cambridge, Mass. ; London : Course Technology, 2003.

Physical Description
: 
351 pages ; 24 cm

General Note
: 
Previous edition: 1999.

Subject Term
: 
Computer technical support.
 
Computer service industry.


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