Pt. 1. Internet Basics and Business Models -- Ch. 1. Introduction to E-Commerce Management -- Ch. 2. Understanding the Internet -- Ch. 3. Business Model Design -- Ch. 4. Types of Business Models -- Ch. 5. E-Auctions -- Amazon.com -- A Business History -- The Failure of Boo.com -- eBay -- A Business History -- Pt. 2. E-Marketing -- Ch. 6. Building Customer Traffic -- Ch. 7. Distribution and Logistics -- Ch. 8. Personalization -- Ch. 9. Permission Marketing -- Ch. 10. Pricing and Distributing Digital Products -- Ch. 11. Online Community -- Ch. 12. Conducting Online Research -- Slatanic -- The Disastrous Move from Free to Paid Content -- LINUX and Open-Source -- Pt. 3. Internet, Government, and Society -- Ch. 13. E-Society -- Ch. 14. The Internet and Public Policy -- DoubleClick's Privacy Snafu -- Pt. 4. Peering into the Future -- Ch. 15. Peer-to-Peer Systems -- Ch. 16. Mobile Commerce -- Ch. 17. Managing E-Commerce in the Future -- NTT DoCoMo's I-Mode Phone.