Writing Basics -- Writing to be Read -- Writers need to be read -- Readers and objectives -- Planning -- Structure -- Choosing your Words -- Writer's block -- Finding the 'right' word -- KISS -- FOG Index -- Presenting your Material -- How much does presentation matter? -- Considerations for your presentation -- Numerical information -- PC presentation -- Editing and Revision -- First review level -- ABC -- What Trainers Write -- Job Descriptions, Performance Standards, Performance Objectives and Competency Descriptions -- Procedures, Job Aids and Manuals -- Forms and Questionnaires -- Attitude surveys -- Tests -- Course Notes -- Joining instructions -- Trainer's notes -- Trainer's review of the course -- Course Visuals -- KISS (Keep it short and simple) -- PUP (Please use pictures) -- Use colour -- Overhead transparencies -- PC slides -- 35mm slides -- Other visual aids -- Course Handouts -- Ready-made handouts -- Do-it-yourself -- Combination approach -- Course Exercises -- Are exercises the easy option? -- Identify objective -- Outline problem -- Devise solution -- Prepare instructions -- Dry-run exercise -- Types of exercises -- Self-learning Texts -- Why should you write self-learning texts? -- Features of self-learning texts -- Computer-based self-learning materials -- Dry-running the material -- Web Sites -- Why bother about a Web site? -- What to include -- Planning the site structure -- Drafting the content -- E-learning programmes -- Course-booking and record-keeping systems -- Maintaining your site.