Preface -- Business writing--there have been some changes made -- 13 ways to mind your reader's business and put your own on the back burner -- 38 practical writing tips you never learned in school -- 26 ways to add personality to your writing and win friends -- 42 ways to master letters and make yourself look professional on paper -- 20 tips for writing short reports and memos that get read and acted upon -- 37 ways to take the stress and drudgery out of report writing and make your reports readable -- 38 things you never learned in kindergarten--faxes and e-mail -- 29 ways to write for the World Wide Web -- 44 suggestions to write faster, avoid writer's block, coach other writers, and become an effective ghostwriter.