pt. I. Introduction -- 1. An introduction to group problem-solving -- 2. Group problem-solving in the twenty-first century -- 3. Problem-solving groups -- 4. Problem-solving in 'virtual teams' -- pt. II. Problem-solving techniques -- 5. The problem-solving process -- 6. Brainstorming -- 7. Defining problems clearly -- 8. Analyzing problems -- 9. Collecting data -- 10. Interpreting data -- 11. Finding solutions -- 12. Cost-benefit analysis -- pt. III. Following through -- 13. Presenting solutions -- 14. Monitoring and evaluating results -- pt. IV. Working effectively in groups -- 15. Working together -- 16. Dealing with problems in the group -- 17. Facilitating problem-solving groups.