Responsibility for Quality -- Chief Executive Officer -- Computers and Quality Control -- Total Quality Management--Principles and Practices -- Leadership -- Customer Satisfaction -- Employee Involvement -- Continuous Process Improvement -- Supplier Partnership -- Performance Measures -- Deming's 14 Points -- Final Comments -- Total Quality Management--Tools and Techniques -- Statistical Process Control -- Acceptance Sampling -- Reliability -- Design of Experiments -- Failure Mode and Effect Analysis -- Quality Function Deployment -- ISO 9000 -- ISO 14000 -- Benchmarking -- Total Productive Maintenance -- Seven Management and Planning Tools -- Concurrent Engineering -- Fundamentals of Statistics -- Frequency Distribution -- Measures of Central Tendency -- Measures of Dispersion -- Other Measures -- Concept of a Population and a Sample -- The Normal Curve -- Tests for Normality -- Control Charts for Variables -- Control Chart Techniques -- State of Control -- Specifications -- Process Capability -- Different Control Charts -- Additional SPC Techniques for Variables -- Continuous and Batch Processes -- Short-Run SPC -- Gage Control -- Fundamentals of Probability -- Discrete Probability Distributions -- Continuous Probability Distributions -- Distribution Interrelationship -- Control Charts for Attributes -- Control Charts for Nonconforming Units -- Control Charts for Count of Nonconformities -- A Quality Rating System -- Lot-By-Lot Acceptance Sampling by Attributes -- Fundamental Concepts -- Statistical Aspects.