Select the right medium to communicate -- Follow the rules of e-mail etiquette to create the proper image -- Compose clear, to-the-point messages -- Aim to get attention for your own e-mail -- Manage high-volume e-mail effectively -- Become savvy about e-mail mechanics -- Make sure you're legal -- Counterproductive communication habits -- Consider your audience for the proper approach -- Anticipate special reader reactions -- Outline your message functionally -- Develop your first draft quickly -- Edit for content and layout -- Edit for grammar -- Edit for clarity -- Edit for conciseness -- Edit for style -- Guidelines for document variations on the MADE format -- Meeting minutes -- Service and inspection reports -- Procedures -- Format technical reports -- Proposals -- Websites.