Hospitality and travel marketing
by
 
Morrison, Alastair M.

Title
Hospitality and travel marketing

Author
Morrison, Alastair M.

ISBN
9780766816053

Personal Author
Morrison, Alastair M.

Edition
3rd ed.

Publication Information
Albany, NY : Delmar Thomson Learning, c2002.

Physical Description
xviii, 625 p. : ill. ; 26 cm.

Contents
Introduction to Marketing -- Marketing Defined -- Marketing Hospitality and Travel Services -- Hospitality and Travel Marketing System -- Planning: Research and Analysis -- Customer Behavior -- Analyzing Marketing Opportunities -- Marketing Research -- Planning: Marketing Strategy and Planning -- Marketing Strategy: Market Segmentation and Trends -- Marketing Strategy: Strategies, Target Markets, Marketing Mix, Positioning, and Marketing Objectives -- Marketing Plan and the Eight Ps -- Implementing the Marketing Plan -- Product Development and Partnership -- People: Services and Service Quality -- Packaging and Programming -- Distribution Mix and the Travel Trade -- Communications and the Promotional Mix -- Advertising -- Sales Promotion and Merchandising -- Personal Selling and Sales Management -- Public Relations and Publicity -- Pricing -- Controlling and Evaluating the Plan -- Marketing Management, Evaluation, and Control.

Abstract
"For those who are seeking a career in hospitality, hotel, and restaurant management, this edition of Hospitality and Travel Marketing expresses the relationship between marketing and the tourism industry, and emphasizes a broader marketing perspective through collaborative efforts between hotels, airlines, restaurants, and travel agencies. Written to engage readers in understanding all aspects of marketing, some of the topics covered include: research and analysis; plans and strategies; marketing segmentation and trends; product development; partnership; people and service; packaging; the distribution mix and the travel trade; communications; advertising; sales promotion and merchandising; sales management; personal selling; public relations; and pricing and evaluation. The book is organized around the Hospitality and Travel Marketing System model which serves as a guide to understanding marketing functions and related techniques. Complete with references, web links, and four-color insert, this book presents a common sense approach to the principles of Hospitality and Travel Marketing." -- BOOK JACKET.

Subject Term
Hospitality industry -- Marketing.
 
Tourism -- Marketing.
 
Bars (Drinking establishments)
 
Food service -- Marketing.
 
Accueil (Tourisme) -- Marketing.
 
Tourisme -- Marketing.
 
Hospitality industry -- Marketing. (OCoLC)fst00961149
 
Tourism -- Marketing. (OCoLC)fst01153181

Electronic Access
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-b.html
 
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-d.html
 
Table of contents only http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-t.html


LibraryMaterial TypeItem BarcodeShelf NumberCopy
RC BraamfonteinGeneral Books000089250647.940 MOR1
RC BraamfonteinGeneral Books000085093647.940 MOR2
RC BraamfonteinGeneral Books000083035647.940 MOR3
RC BraamfonteinGeneral Books000083038647.940 MOR4
RC Pretoria CBDGeneral Books000083037647.940 MOR1
RC Pretoria CBDGeneral Books000065334647.940 MOR2
VC Durban NorthGeneral Books000022026647.940 MOR1
VC Durban NorthGeneral Books000022023647.940 MOR2
VC Durban NorthGeneral Books000020633647.940 MOR3
VC Nelson Mandela BayGeneral Books000040710647.940 MOR1