Hospitality and travel marketing
by
Morrison, Alastair M.
Title
:
Hospitality and travel marketing
Author
:
Morrison, Alastair M.
ISBN
:
9780766816053
Personal Author
:
Morrison, Alastair M.
Edition
:
3rd ed.
Publication Information
:
Albany, NY : Delmar Thomson Learning, c2002.
Physical Description
:
xviii, 625 p. : ill. ; 26 cm.
Contents
:
Introduction to Marketing -- Marketing Defined -- Marketing Hospitality and Travel Services -- Hospitality and Travel Marketing System -- Planning: Research and Analysis -- Customer Behavior -- Analyzing Marketing Opportunities -- Marketing Research -- Planning: Marketing Strategy and Planning -- Marketing Strategy: Market Segmentation and Trends -- Marketing Strategy: Strategies, Target Markets, Marketing Mix, Positioning, and Marketing Objectives -- Marketing Plan and the Eight Ps -- Implementing the Marketing Plan -- Product Development and Partnership -- People: Services and Service Quality -- Packaging and Programming -- Distribution Mix and the Travel Trade -- Communications and the Promotional Mix -- Advertising -- Sales Promotion and Merchandising -- Personal Selling and Sales Management -- Public Relations and Publicity -- Pricing -- Controlling and Evaluating the Plan -- Marketing Management, Evaluation, and Control.
Abstract
:
"For those who are seeking a career in hospitality, hotel, and restaurant management, this edition of Hospitality and Travel Marketing expresses the relationship between marketing and the tourism industry, and emphasizes a broader marketing perspective through collaborative efforts between hotels, airlines, restaurants, and travel agencies. Written to engage readers in understanding all aspects of marketing, some of the topics covered include: research and analysis; plans and strategies; marketing segmentation and trends; product development; partnership; people and service; packaging; the distribution mix and the travel trade; communications; advertising; sales promotion and merchandising; sales management; personal selling; public relations; and pricing and evaluation. The book is organized around the Hospitality and Travel Marketing System model which serves as a guide to understanding marketing functions and related techniques. Complete with references, web links, and four-color insert, this book presents a common sense approach to the principles of Hospitality and Travel Marketing." -- BOOK JACKET.
Subject Term
:
Hospitality industry -- Marketing.
Tourism -- Marketing.
Bars (Drinking establishments)
Food service -- Marketing.
Accueil (Tourisme) -- Marketing.
Tourisme -- Marketing.
Hospitality industry -- Marketing. (OCoLC)fst00961149
Tourism -- Marketing. (OCoLC)fst01153181
Electronic Access
:
| Library | Material Type | Item Barcode | Shelf Number | Copy |
|---|
| RC Braamfontein | General Books | 000089250 | 647.940 MOR | 1 |
| RC Braamfontein | General Books | 000085093 | 647.940 MOR | 2 |
| RC Braamfontein | General Books | 000083035 | 647.940 MOR | 3 |
| RC Braamfontein | General Books | 000083038 | 647.940 MOR | 4 |
| RC Pretoria CBD | General Books | 000083037 | 647.940 MOR | 1 |
| RC Pretoria CBD | General Books | 000065334 | 647.940 MOR | 2 |
| VC Durban North | General Books | 000022026 | 647.940 MOR | 1 |
| VC Durban North | General Books | 000022023 | 647.940 MOR | 2 |
| VC Durban North | General Books | 000020633 | 647.940 MOR | 3 |
| VC Nelson Mandela Bay | General Books | 000040710 | 647.940 MOR | 1 |