pt. 1. An introduction to management -- Manging and the manager's job -- Traditional and contemporary issues and challenges -- pt. 2. The environmental context of management -- The environment of organizations and managers -- The ethical and social environment -- The global environment -- The cultural and multicultural environment -- pt. 3. Planning and decision making -- Basic elements of planning and decision making -- Managing strategy and strategic planning -- Managing decision making and problem solving -- Managing new venture formation and entrepreneurship -- pt. 4. The organizing process -- Basic elements of organizing -- Managing organization design -- Managing organization change and innovation -- Managing human resources in organizations -- pt. 5. The leading process -- Basic elements of individual behavior in organizations -- Managing employee motivation and performance -- Managing leadership and influence processes -- Managing interpersonal relations and communication -- Managing work groups and teams -- pt. 6. The controlling process -- Basic elements of control -- Managing operations, quality, and productivity -- Manging information and information technology.