Preface -- Ch. 1. Teamwork and its advantages -- Ch. 2. Teamwork and communication -- Ch. 3. Teamwork and the need for diversity -- Ch. 4. Establishing a team identity -- Ch. 5. Team cognitive processes -- Ch. 6. Team decision making and problem solving -- Ch. 7. Teamwork and leadership -- Ch. 8. Effective team meetings -- Ch. 9. Obstacles and challenges to teamwork -- Ch. 10. Managing team conflict -- Ch. 11. Team outcomes -- Ch. 12. Team assessment and evaluation -- Appendix A: Inventory of team-member characteristics -- Appendix B: Transcript of a virtual meeting -- Appendix C: Chat session: group decision meeting -- Appendix D: Personal report of communication apprehension -- References -- Index.