Before You Start: Ethics and Multicultural Competence -- Developing Competence in the Interview -- Ethics and Multicultural Competence -- Introduction -- Toward Intentional Interviewing and Counseling -- Interviewing, Counseling, and Psychotherapy -- Personal Style, Intentionality, and Cultural Intentionality -- Microskills Hierarchy -- Story-Positive Asset-Restory-Action -- You and the Microtraining Process: A Suggested Exercise -- Competency Practice Exercises and Self-Assessment -- Attending Behavior: Basic to Communication -- Introduction: The Basics of Listening -- Example Interviews: Do I Want to Become a Counselor? -- Instructional Reading: Getting Specific about Listening -- Using Attending in Challenging Situations -- Summary: Becoming a Samurai -- Competency Practice Exercises and Self-Assessment -- Determining Your Own Style and Theory: Critical Self-Reflection on Attending Behavior -- Hearing Client Stories: How to Organize an Interview -- Questions: Opening Communication -- Introduction: Questioning Questions -- Example Interview: Conflict at Work -- Instructional Reading: Making Questions Work for You -- Summary: Making Your Decision about Questions -- Competency Practice Exercises and Portfolio of Competence -- Determining Your Own Style and Theory: Critical Self-Reflection on Questioning -- Observation Skills -- Introduction: Keeping Watch on the Interview -- Example Interview: Is the Issue Difficulty in Studying or Racial Harassment? -- Instructional Reading -- Summary: Observation Skills -- Competency Practice Exercises and Portfolio of Competence -- Determining Your Own Style and Theory: Critical Self-Reflection on Observation Skills -- Encouraging, Paraphrasing, and Summarizing: The Skills of Active Listening -- Introduction: Active Listening.