Ch. 1. The World of the Modern Systems Analyst. A Systems Analyst at Rutherford Manufacturing -- Ch. 2. The Analyst as a Project Manager. Blue Sky Family of Mutual Funds: Managing the IRA Project -- Ch. 3. Approaches to System Development. Development Approaches at Ajax Corporation, Consolidated Concepts, and Pinnacle Manufacturing -- Ch. 4. Investigating System Requirements. Providing Customer Service -- and Gasoline -- at Convenience America -- Ch. 5. Modeling System Requirements: Events and Things. Waiters on Wheels: Computerized Delivery Tracking -- Ch. 6. The Traditional Approach to Requirements. Performance Auto Electric: Following the Data Flow -- Ch. 7. The Object-Oriented Approach to Requirements. Northwoods Kayaks: Identifying the Methods within the Objects -- Ch. 8. Environments, Alternatives, and Decisions. Tropic Fish Tales: Netting the Right System -- Ch. 9. Moving to Design. New Capital Bank: Object-Oriented Development of a Payroll System -- Ch. 10. Designing Databases. Nationwide Books: Designing a New Database -- Ch. 11. Designing Inputs, Outputs, and Controls. Customized Cars Clearinghouse: Moving into Electronic Commerce -- Ch. 12. Human-Computer Interaction. Interface Design at Aviation Electronics -- Ch. 13. Rapid Application Development and Component Based Development. CDs Direct 2U: Speeding Development of a Customer Support System -- Ch. 14. Packaged Software and Enterprise Resource Planning. Pizza Amore: Revamping Systems to Manage More Information -- Ch. 15. Making the System Operational (Implementation, Conversion and Support). Tri-State Heating Oil: Juggling Priorities to Begin Operation -- App. A. The Responsibilities of a Project Manager -- App. B. Calculating Net Present Value, Payback Period, and Return on Investment -- App. C. Developing a Project Schedule with PERT/CPM Charts -- App. D. Presenting the Results to Management.