Human Resources Planning and Organization -- Introduction to Contemporary Human Resources Management -- Defining Human Resources Management -- Historic Changes in Human Resources Management -- The Role of the Human Resources Manager -- Your Duties as a Manager with Human Resources Responsibilities -- Human Resources Planning -- Why Plan? -- What Is Planning? -- Forecasting -- The Human Resources Process -- Employee Handbooks -- Analysis of the Workplace -- Job-Related Terminology -- The Job Analysis -- Job Descriptions -- Job Specifications -- Human Resources Inventories -- Management Inventories and Succession Planning -- Closing the Gap -- The Employment Process -- The Labor Market and Hospitality Recruitment -- The Labor Market -- The Labor Shortage: Solutions -- Hospitality Recruitment -- The Role of Recruitment in the Planning Process -- Online Recruiting -- Alternatives to Recruitment -- Recruitment and the Law -- Selection, Hiring, and Placement -- Selection -- The Preinterview Process -- Conducting the Interview -- Preemployment Testing -- Record Retention -- Successful Selection -- Hiring and Placement -- Human Resources Training, Development, and Evaluation -- Hospitality Orientation and Training Programs -- Orientation -- What to Cover -- Characteristics of Well-Designed Orientation Programs -- Follow-up and Evaluation -- Why Train? -- A Historical Perspective -- Objectives of Training in "the Next Chapter" -- A Guide to Developing Your Hospitality Training Program -- Literacy -- The Training Plan.