1. Operations management -- 2. The strategic role and objectives of operations -- 3. Operations strategy -- 4. Design in operations management -- 5. The design and products and services -- 6. Design of the operations network -- 7. Layout and flow -- 8. Process technology -- 9. Job design and work organization -- 10. The nature of planning and control -- 11. Capacity planning and control -- 12. Inventory planning and control -- 13. Supply chain planning and control -- 14. MRP -- 15. Just-in-time planning and control -- 16. Project planning and control -- 17. Quality planning and control -- 18. Operations improvement -- 19. Failure prevention and recovery -- 20. Total quality management -- 21. The operations challenge -- Appendix 1. Forecasting the volume of demand -- Appendix 2. Time estimation -- work measurement -- Appendix 3. The recording techniques of method study.