People-centered management and organizational success. Looking for success in all the wrong places -- The business case for managing people right -- Seven practices of successful organizations -- Aligning business strategy and management practices -- Barriers to implementing performance knowledge: how conventional wisdom is wrong -- Ten reasons why smart organizations sometimes do dumb things -- The "new employment contract" and the virtual work force -- How common approaches to pay cause problems -- Can you manage with unions? -- Market failures and the role of public policy in producing profits through people -- People, profits, and perspective.