Ch. 1. Introduction and Data Collection -- Supplement: Using Microsoft Excel for Statistical Analysis -- Ch. 2. Presenting Data in Tables and Charts -- Ch. 3. Summarizing and Describing Numerical Data -- Ch. 4. Basic Probability and Discrete Probability Distributions -- Ch. 5. Decision Making -- Ch. 6. The Normal Distribution and Sampling Distributions -- Ch. 7. Confidence Interval Estimation -- Ch. 8. Fundamentals of Hypothesis Testing: One-Sample Tests -- Ch. 9. Two-Sample Tests with Numerical Data -- Ch. 10. ANOVA and Other c-Sample Tests with Numerical Data -- Ch. 11. Two-Sample and c-Sample Tests with Categorical Data -- Ch. 12. Statistical Applications in Quality and Productivity Management -- Ch. 13. Simple Linear Regression and Correlation -- Ch. 14. Multiple Regression Models -- Ch. 15. Time-Series Analysis -- App. A. Review of Arithmetic and Algebra -- App. B. Summation Notation -- App. C. Statistical Symbols and Greek Alphabet.