World class! : strategies for winning with your customer
by
Manning, Anthony D.
Title
:
World class! : strategies for winning with your customer
Author
:
Manning, Anthony D.
ISBN
:
9780702126635
Personal Author
:
Manning, Anthony D.
Edition
:
Completely rewitten and updated., 2nd ed.
Publication Information
:
Kenwyn : Juta, 1991.
Physical Description
:
418 pages : illustrations ; 24 cm
Subject Term
:
Customer services -- Management.
Competition.
Strategic planning.