1. A preview of the basic skills -- 2. Leverage-the ability to cope with (and exploit) an unlevel playing field -- 3. Information-the ability to ferret out (and protect) vital facts -- 4. Credibility-the ability to be believable yourself and to spot the other side's bluff -- 5. Judgment-the ability to strike the right balance between vying and conpromise -- 6. An overview of the game plan approach -- 7. Assessing your realistic expetations -- 8. Determining the appropriate starting point -- 9. Devising a constructive concession pattern -- 10. Arranging the ultimate compromise -- 11. Bargaining through, with and between agents -- 12. Resolving disputes -- 13. Tough tactics, going to contract, and more.