Customer service management : a holistic approach
by
 
Engelbrecht, Eugene.

Title
: 
Customer service management : a holistic approach

Author
: 
Engelbrecht, Eugene.

ISBN
: 
9781869286064

Personal Author
: 
Engelbrecht, Eugene.

Publication Information
: 
Pretoria : Van Schaik, 2011.

Physical Description
: 
vii, 152 pages

General Note
: 
Originally published: Claremont [Western Cape] : New Africa Education, 2007.

Contents
: 
Who cares about customer service? -- Close encounters of the customer kind -- Say what? -- Customer care, and I mean care -- Absolutely fabulous -- The weakest link -- Example of a customer service plan -- Example of a communication strategy.

Subject Term
: 
Customer services.
 
Customer services. (OCoLC)fst00885545


LibraryMaterial TypeItem BarcodeShelf NumberCopy
IIE SandtonGeneral Books000008666658.812 ENG1