Pt. 1. The nature of management. Introduction to management -- The evolution of management theory -- Managing in a changing environment -- pt. 2. Planning. Planning: an overview -- Strategic planning -- Goal formulation -- Creative problem solving and decision making -- Information management -- pt. 3. Organising. Organising and delegating -- Managing change: culture, innovation, and technology -- Managing diversity -- pt. 4. Leading. Leadership -- Individuals in the organisation -- Groups and teams in the organisation -- Motivation -- Communication and interpersonal relationships -- pt. 5. Controlling. Controlling -- pt. 6. Contemporary management issues. International management -- Ethics, corporate social responsibility, and corporate governance -- New challenges for management.