Foundations of Supervision. The Supervisor's Job. Making Sound and Creative Decisions. Improving Your Communication Skills. Ethics and Organization Politics. Managing Your Time -- Planning and Organizing Skills. Supervisory Planning. Organizing and Delegating. Understanding Work Groups. Productivity and Methods Improvement -- Staffing Skills. Obtaining and Developing Employees. Appraising Employee Performance. Understanding Equal Employment Opportunity. Understanding Unions -- Human Relations Skills. Motivating Today's Employee. Leading Employees. Handling Conflict.