Pt. I. Architect phase. 1. The first building block -- discard the myths: gather acumen. 2. The second building block -- get equipped: prepare the strategies. 3. The third building block -- identify the right activities: target the services. 4. The fourth building block -- ensure the results: design the future -- pt. II. Engage phase. 5. The fifth building block -- commercial mating: select the supplier(s). 6. The sixth building block -- the starting gate: make the transition -- pt. III. Govern phase. 7. The seventh building block -- get the results: manage the ITO. 8. The eight building block -- do it again: reconsider the options.