1. Operations as a competitive weapon -- Part 1. Strategic choices -- 2. Operations strategy -- Supplement A. Decision making -- Part 2. Process -- 3. Process management -- 4. Managing project processes -- 5. Managing technology -- Supplement B. Computer-integrated manufacturing -- Part 3. Quality -- 6. Total quality management [TQM] -- 7. Statistical process control -- Part 4. Capacity, location, and layout -- 8. Capacity -- Supplement C. Waiting lines -- Supplement D. Simulation -- 9. Location -- 10. Layout -- Part 5. Operating decisions -- 11. Supply-chain management -- 12. Forecasting -- 13. Inventory management -- Supplement E. Special inventory models -- 14. Aggregate planning -- Supplement F. Linear programming -- 15. Resource planning -- Supplement G. Master production scheduling -- 16. Lean systems -- 17. Scheduling -- Appendix 1. Normal distribution -- Appendix 2. Table of random numbers -- CD-ROM supplements: -- Supplement H. Learning curve analysis -- Supplement I. Measuring output rates -- Supplement J. Acceptance sampling plans -- Supplement K. Financial analysis.