Part I. Decision making and computerized support -- 1. Management support systems: An overview -- 2. Decision making, systems, modeling, and support -- Part II. Decision support systems -- 3. Decision support systems: An overview -- 4. Data warehousing, access, analysis, mining, and visualization -- 5. Modeling and analysis -- 6. Decision support system development -- Part III. Collaboration, communication, enterprise decision support systems, and knowledge management -- 7. Collaborative computing technologies: Group support systems -- 8. Enterprise decision support systems -- 9. Knowledge management -- Part IV. Fundamentals of intelligent systems -- 10. Knowledge-based decision support: Artificial intelligence and expert systems -- 11. Knowledge acquisition and validation -- 12. Knowledge representation -- 13. Inference techniques -- 14. Intelligent systems development -- Part V. Advanced intelligent systems -- 15. Neural computing: The basics -- 16. Neural computing applications, and advanced artificial intelligent systems and applications -- 17. Intelligent software agents and creativity -- Part VI. Implementation, integration, and impacts -- 18. Implementing and integrating management support systems -- 19. Impacts of management support systems.