Killer customers : tell the good from the bad and crush your competitors
by
 
Selden, Larry.

Title
: 
Killer customers : tell the good from the bad and crush your competitors

Author
: 
Selden, Larry.

ISBN
: 
9781591840428
 
9781591840077

Personal Author
: 
Selden, Larry.

Publication Information
: 
New York, N.Y. : Portfolio/Penguin, 2004.

Physical Description
: 
xix, 243 pages : illustrations ; 22 cm

General Note
: 
Previously published as Angel customers & demon customers : discover which is which and turbo-charge your stock.

Subject Term
: 
Customer relations.

Added Author
: 
Colvin, Geoffrey.

Electronic Access
: 
Table of contents http://catdir.loc.gov/catdir/toc/fy053/2005295694.html
 
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0720/2005295694-b.html
 
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0720/2005295694-d.html


LibraryMaterial TypeItem BarcodeShelf NumberCopy
VEGA Cape TownGeneral Books000039554658.8 SEL1