pt. 1. Management -- Managers and managing -- The evolution of management theory -- pt. 2. The environment of management -- The organizational environment -- The global environment -- Ethics, social responsibility, and diversity -- pt. 3. Managing decision making and planning -- The manager as a decision maker -- The manager as a planner and strategist -- pt. 4. Managing organizational architecture -- Managing organizational structure -- Organizational control and culture -- Human resource management -- pt. 5. Managing individuals and groups -- The manager as a person -- Motivation -- Leadership -- Groups and teams -- Communication -- Organizational conflict, negotiation, politics, and change -- pt. 6. Managing essential operations and processes -- Managing information systems and technologies -- Operations management: managing quality, efficiency, and responsiveness to customers -- The management of innovation, product development, and entrepreneurship.