"Miller first considers how issues in organizations have been investigated and conceptualized - giving you a balanced look at the diversity reflected in communication theory and research. Including a full range of historical and contemporary perspectives, she discusses classical, human relations, human resources, systems, cultural and critical approaches, clearly and impartially describing the strengths and weaknesses of each." "In the second half of the book - the "processes" chapters - you'll learn how theoretical approaches are used to clarify decision making, diversity management, communication technology, conflict management, and other key processes. And since these issues occur at many levels of analysis, you'll examine each one as a communication process that impacts organizational life in many ways."--Jacket.