Prologue: The Long Road to Today -- Why Measure Human Resources -- The New Human Resources -- Trends in Human Resources -- Designing a Measurement System That Works -- If You've Never Measured HR Before ... -- How to Measure Hiring and Staffing -- Measuring Workforce Planning -- Measuring Recruiting -- Keeping Management (Your Customer) Satisfied with the Hiring Process -- How to Measure Compensation and Benefit Values -- Compensation: Connecting It to Revenues and Expenses -- Benefits: Measuring Plan Effectiveness -- How to Measure Training and Development Values -- e-Learning: Distance and Self-Paced Learning Measures -- Knowledge Management: Linking with Organizational Learning -- Leadership and Management Development: Measuring the Effect -- Career Management: Tracking the Value -- Organization Development: Measuring the Business Outcome -- How to Measure Employee Relations and Retention Programs -- Orientation and Counseling: Measuring Connections and Cost -- Absenteeism and Turnover: Understanding Costs and Reasons -- Labor Relations -- e-HR: Moving HR to the Web -- Workforce Analytics: Supporting Business Decisions -- Communication: Reporting Outcomes and Trends -- How to Measure Alternative Methods' Value -- Outsourcing and Call Centers: Assessing the Value -- Employee Self-Service: Gauging Effectiveness -- Epilogue: Where HR Goes from Here--Prospects, Problems, and Payoffs in the Twenty-First Century.