pt. 1. Spoken messages. Speaking out: individual, group and impromptu presentations -- Interviewing: the role of listening and perception -- Working in teams: informal and formal group interaction -- pt. 2. Written messages. Gathering data and composing your message -- Corresponding in traditional and electronic media -- Reporting on the job: evaluating your findings for clear decision making -- Selling your ideas: proposals and business plans -- Meeting matters: agendas and minutes -- Visual messages. Visually speaking: visual modes and media in oral presentations -- Graphically speaking: visual modes and media in written documentation -- Bodily speaking: non-verbal cues and body language -- Digital media: immediacy, mobility, versatility.