Ch. 1. Managing Human Resources for Competitive Advantage -- Ch. 2. The Environmental Context for Managing Human Resources -- Ch. 3. Managing Employees Fairly -- Ch. 4. The Internal Environment: Creating Strategic Alignment -- Ch. 5. Organizational Change and Learning -- Ch. 6. Job and Organizational Analysis: Understanding the Work To Be Done -- Ch. 7. Recruitment: Attracting Qualified Candidates -- Ch. 8. Selection and Placement: Choosing the Workforce -- Ch. 9. Socialization, Training, and Development: Ensuring Workforce Capability -- Ch. 10. Total Compensation: Developing an Overall Approach -- Ch. 11. Performance Management: Appraisal and Feedback -- Ch. 12. Performance Management: Rewarding Employees' Contributions -- Ch. 13. Indirect Compensation: Providing Benefits and Services -- Ch. 14. Occupational Safety and Health: Managing the Incidence of Deaths, Injuries, and Diseases -- Ch. 15. Unionization and Collective Bargaining: Negotiating the Employment Contract.

Ch. 16. The HR Profession -- End-of-Text Case: Southwest Airlines: Can Luv Rule the World? -- End-of-Text Case: Aid Association for Lutherans -- End-of-Text Case: The Lincoln Electric Company -- App. A. Legislation, Court and NLRB Decisions Affecting Human Resource Management -- App. B. Statistics for Managing Human Resources.