In acknowledgement and appreciation -- About the authors -- About the contributors -- About this book -- Publisher's acknowledgements -- The organisational setting -- Understanding organisational behaviour -- Approaches to organisation and management -- The organisational environment -- The individual -- Individual differences and diversity -- Learning and development -- Perception and communication -- Work motivation and job satisfaction -- Groups, leadership and management -- Working in groups and teams -- Leadership in organisations -- Understanding management -- Structure, strategy and effectiveness -- Organisation structure and design -- Technology and organisations -- Organisational control and power -- Strategy, corporate responsibility and ethics -- Organisational culture and change -- Organisational performance and development -- Appendix a: review of personal skills and employability -- Glossary -- Index.