Hotel and Motel Development. The History of the Hospitality Industry. Types of Hotels. Corporate Structures and Concepts of Operation. Feasibility Determination -- Hotel Management. Hotel Structure and Staff. The Human Resources Department. Reservations: Systems and Operations. Sales and Marketing -- Hotel Operations. The Front Office. Food and Beverage Preparation and Service. Telecommunications. Engineering. Housekeeping. Other Departments and Sources of Income. Insurance -- Hotel Accounting and Controls. The Organization of Accounting and the Uniform System. Account Receivable and City Ledger. Income Control.