A survey of customer satisfaction, expectations and perceptions as a measure of service quality in the low cost airline industry looking at Kulula, 1time and Mango
by
 
Paruk, Tasneem.

Title
: 
A survey of customer satisfaction, expectations and perceptions as a measure of service quality in the low cost airline industry looking at Kulula, 1time and Mango

Author
: 
Paruk, Tasneem.

Personal Author
: 
Paruk, Tasneem.

Publication Information
: 
2007.

General Note
: 
Dissertation (honours)--Independent Institute of Education, Sandton, 2007.

Added Corporate Author
: 
Independent Institute of Education. Vega School of Brand Leadership.


LibraryMaterial TypeItem BarcodeShelf NumberCopy
VEGA BordeauxReference Books000006848XX(19437.2)1
VEGA BordeauxReference Books000114104XX(19437.4)1