1. Introducing human resource management -- 2. Human resource strategy and planning -- 3. Recruitment -- 4. Selection : shortlisting and interviews -- 5. Selection : supplementing the interview -- 6. The employment relationship -- 7. Introduction to the learning process -- 8. Learning and development programmes -- 9. Performance appraisal and performance management -- 10. Payment systems -- 11. Managing employee welfare -- 12. Health and safety -- 13. Partnership, employee involvement and high performance working -- 14. Discipline and grievance -- 15. Dismissal, redundancy and outplacement.