PART I: AN OVERVIEW: An introduction to information systems -- Information systems in organizations -- World views case: On-line presence gives mortgage broker global reach -- PART II: INFORMATION TECHNOLOGY CONCEPTS: Hardware: input, processing, and output devices -- Software: systems and application software -- Organizing data and information -- Telecommunications and networks -- The Internet, intranets, and extranets -- World view case: From railway station to Whaleway station -- PART III: BUSINESS INFORMATION SYSTEMS: Electronic commerce -- Transaction processing and enterprise resource planning systems -- Information and decision support systems -- Specialized business information systems: artificial intelligence, expert systems, virtual reality, and other specialized systems -- World view cases: A happy Valentine's Day in virtual China; Staff rostering at the Hospital Authority of Hong Kong -- PART IV: SYSTEMS DEVELOPMENT: Systems investigation and analysis -- Systems change, implementation, maintenance, and review -- World view cases: Event-driven review of the University of Nairobi's Student Management Information System; Song book music -- PART V: INFORMATION SYSTEMS IN BUSINESS AND SOCIETY: Security, privacy, and ethical issues in information systems and the Internet -- Glossary.