pt. I. Concept, Practitioners, Context, and Origins. Ch. 1. Introduction to Contemporary Public Relations. Ch. 2. Practitioners of Public Relations. Ch. 3. Organizational Settings. Ch. 4. Historical Origins -- pt. II. Foundations. Ch. 5. Ethics and Professionalism. Ch. 6. Legal Considerations. Ch. 7. Theoretical Underpinnings: Adjustment and Adaptation. Ch. 8. Communication and Public Opinion. Ch. 9. Media and Media Relations -- pt. III. Management Process. Ch. 10. Step One: Defining Public Relations Problems. Ch. 11. Step Two: Planning and Programming. Ch. 12. Step Three: Taking Action and Communicating. Ch. 13. Step Four: Evaluating the Program -- pt. IV. The Practice. Ch. 14. Business and Industry. Ch. 15. Government and Politics. Ch. 16. Nonprofit Organizations, Health Care, and Education. Ch. 17. Trade Associations, Professional Societies, and Labor Unions.