Online communities and offline challenges: how the Internet affects all of us -- Alice in tomorrowland: will the young lead the way? -- Lipstick on a bulldog: why cosmetic change doesn't work -- Waves of raves: strategy as improvisational theater -- Connecting the dots: nurturing networks of partners -- From cells to communities: deconstructing and reconstructing the organization -- People.com: winning the talent wars -- On track for tomorrow: getting change rolling -- Leadership for change: new challenges and enduring skills -- Changing ourselves: human skills and social evolution -- Appendix A. Cast of characters: company descriptions -- Appendix B. Selected survey findings: the global e-culture survey.